monitored alarm companies recommendations&prices

[shaz1967]

Hello fellow members
I am just doing a search around for the best companies to use for a monitored alarm company. The property currently has a system that was installed&monitored by "Proeseguer" who charge €154 per quarter. Can anybody tell me if this price is consistent with other alarm companies please ? I can see on surrounding properties that "Stanley", "Securitas" & another couple which i cannot remember the names of.

[widge]

I use the same company & they charge €497 per annum, so I reckon you have room to negotiate. Good luck.

[shaz1967]

Thank you very much for that Widge, can i just ask if you have the standard monitored alarm that when activated the alarm man arrives pretty quickly on a motorbike, i only ask these questions so as to see if we have a similar service.

[widge]

Yes, they ring the house phone first to see if the occupants answer and if they do they ask for the security code. If no answer they send in the guards pronto !

This might be a useful exercise as we might discover that we're both paying too much !

[shaz1967]

Thanks Widge , it is the same service, i will get onto them as anew customer although the alarm&everything is in place the system is still in the previous owners name so im going to contact them as a prospective new customer&see what deal they offer me. I will keep you updated on what they come back with although from my experience nobody gets back to you in any kind of rush !

[maccasa]

Charon offer the call service for ~ €22/mth, 30 if you want the police there - installation for 7 windows and two motion sensors ~ 800

[ANDY]

Charon took 40min to get to us after the alarms were set off, I arrived before them so did my work colleagues from Lagoa.
Securitys Direct dont even come out unless your paying a top tariff.

[widge]

Charon offer the call service for ~ €22/mth, 30 if you want the police there - installation for 7 windows and two motion sensors ~ 800

Do you have any details please as this represents a big saving ?

[pickwick]

Hi
Securitas are offering 40% Black Friday discount until midnight!!!

http://www.securitasdirect.pt/alarmes/s ... Ah4l8P8HAQ

Pickwick

[widge]

Thanks Widge , it is the same service, i will get onto them as anew customer although the alarm&everything is in place the system is still in the previous owners name so im going to contact them as a prospective new customer&see what deal they offer me. I will keep you updated on what they come back with although from my experience nobody gets back to you in any kind of rush !

Hi Shaz,

I misled you. Having checked my contract I am with Charon, the values i gave you are accurate. I got confused cos my alarm bell on the villa says Prosecom. I think there were some mergers & takeovers among the security companies in the past.
Which makes me even more interested in what Maccasa says?

[maccasa]

Not there at the moment but you can find them on the web.

My contact is Helder Lopes, Departamento Comercial

UNSIVE ( Unidade de Negócios de Sistemas Integrados e Vigilância Electrónica)

Charon - Prestação de Serviços de Segurança e Vigilância, S.A.

E.N. 125. Sitio de Boliqueime, n.º 117 e 121 R/C,

8100-070 Boliqueime

Tlm: (+351) 937 781 787

Tel: (+351) 289 351 400 (24H)

Fax: (+351) 289 351 409

www.charon.pt

[shaz1967]

Thank you everybody for your contributions . Andy says that Charon are poor at responding which makes me very concerned about using them as in my opinion a fast response is vital. The previous owner of my property did tell me that Proseguer were very quick in responding usually the motorbike response man was there within 5 minutes. I think it is good that fellow members add their comments as it is a way for us all to find the best services at the best prices. I am still waiting for responses from a few companies but i will post the reply's i get from them (if they decide to reply that is!)

[maccasa]

I had the same story that securitas never responded by the police - they always called the first name on the list, saving the call out charge to the police!

[maccasa]

Prosegur is now Charon! they were transferred early last year!

[DVBRO]

I had the same story that securitas never responded by the police - they always called the first name on the list, saving the call out charge to the police!

If it's of any help, I have had Securitas for the past four years and was advised when first installed and purchased, that should the Alarm be activated, if they can not contact me personally, then they would call a key holder who would meet the Police on the premises to allow access.
However, for the first time on Saturday, the Alarm was activated, I was called, but did not have my phone available at the time. When I returned home, I realised the Alarm had been activated. I called the company and they advised me that one of the sensors had been triggered, this was caused by a fault, dead Battery!
I asked as to why the Police had not been called, they advised me that they had, but did not respond and then proceeded to try and sell me an additional service for many Euros, which I declined. When I raised the point about the Police, I was advised to speak to them to enquire as to why they did not respond. Have not done so yet!
I was then advised that the lack of Police presence is a very rare ocurance , oh yes!
I would suggest that whoever you chose, that you get all their procedures in writing!