RESERVATIONS PROBLEM

SHOWWWIE · Post by **SHOWWWIE** » Wed Oct 19, 2005 10:00 pm

We have sent two e-mails to Luis at the reservations desk over the past couple of weeks, but no reply so far.

Does anyone know if their computer is down or if there's a problem?

Our e-mail was addressed to:

bookings@rochabrava.com

Thanks.

pete jenkins · Post by **pete jenkins** » Wed Oct 19, 2005 11:12 pm

Interesting - I have sent 2 emails to RB in the past two weeks and not had a reply. Hope you get your reservations sorted - thankfully my enquiry wasn't about that.
PJ

jeremy · Post by **jeremy** » Thu Oct 20, 2005 9:13 am

Try:

lourdes.pimenta@rochabrava.com

Guest · Post by **Guest** » Thu Oct 20, 2005 9:17 am

Exactly the address and the the person to whom I sent my emails to!! With still no reply.
PJ

Guest · Post by **Guest** » Thu Oct 20, 2005 10:40 am

SHOWWWIE wrote:We have sent two e-mails to Luis at the reservations desk over the past couple of weeks, but no reply so far.
Does anyone know if their computer is down or if there's a problem?
Thanks.

use Telefax 00351 282350371

SHOWWWIE · Post by **SHOWWWIE** » Thu Oct 20, 2005 4:21 pm

Well, we did receive a reply this morning, this one from Anabela.

I think we are well on the way now tho' 'twas a bit disconcerting to find that the discount for direct booking as a repeat customer is now 3% less. Puts it pretty much on a par with deals from wholesalers so not sure if any advantage now booking direct

Oh well, everything's going up these days isn't it!

SHOWWWIE · Post by **SHOWWWIE** » Thu Oct 20, 2005 4:22 pm

Sorry, forgot to mention Anabela's e-mail is:

anabela@rochabrava.com

Good luck folks!

Graham L · Post by **Graham L** » Fri Oct 21, 2005 4:21 pm

No luck with any replies to my emails over the past three weeks - I've sent four, and now the fax there is working - hopeless!
I understand the frustrations of earlier posters, and I had the same trouble earlier this year as well.
G

Notary · Post by **Notary** » Mon Oct 24, 2005 12:32 am

Try: rocha.brava@mail.telepac.pt

Gerryh · Post by **Gerryh** » Tue Oct 25, 2005 8:22 am

I have just returned from RB Oct 23 and they were having problems at the end of last week. They had a technician on site to sort it out

Tom Gibson · Post by **Tom Gibson** » Tue Oct 25, 2005 3:09 pm

Why not just pick up the phone?

Nicola B · Post by **Nicola B** » Wed Oct 26, 2005 4:25 pm

Nice to see some constructive thoughts there by T Gibson who is obviously well up on modern communications.
I bet the people who were having problems hadn't thought of that. They ought to stop using the modern technology and perhaps use carrier pigeons or semaphore instead.

Tom Gibson · Post by **Tom Gibson** » Fri Oct 28, 2005 1:55 pm

I find with RB that email is great when it works.
Writing a letter is a waste of time because they never answer.
Telephone works well!
Carrier pigeon - well I'm not too sure about that.

Joking apart I consider RB management amongst the best, particularly when you hear of some of the horror stories around - no different than in the UK though.

Tom Gibson

SHOWWWIE · Post by **SHOWWWIE** » Sun Nov 06, 2005 8:54 pm

I absolutely agree, Tom G.

Last year, we returned from a few days trip to Spain to find our TV replaced with one that didn't work very well - after we had finally figured out where to find the English channels on the first one.

When we complained, that very evening, we found ourselves equipped with a brand new one and a very helpful technician called on us several times to make sure all was well. Seems there had been a mix up in communications that resulted in the "musical TV's". Anyway, the new TV was vastly better and we felt a bit guilty about all the fuss.

The staff have always been most helpful and it is one of the reasons we return to RB each year. They are a great team!

But . . . . sometimes they have computer problems. Don't we all!!

owner · Post by **owner** » Sat Nov 19, 2005 12:19 pm

If anyone is using aol as their isp they may well have problems with emails. Whilst these emails are usually (not always) received at RB, the replies can sometimes fail to get thru' for some unknown reason.

Incidentally, I experience similar problems with some of my own contacts in the uk who use aol, so it'd not unique to RB or Portugal.

Another problem is that emails generally can take an age to get thru' - Itoday received two sent 3 days ago by a friend in carvoeiro. Portugal's a bit behind with e-communication it seems. I've never had problems with emailing RB and do so quite often.

RESERVATIONS PROBLEM

RESERVATIONS PROBLEM

Re: RESERVATIONS PROBLEM

Yes they were having computer problems

email